Support
We're here to help you create amazing explainer videos.
Contact us
For any questions, feedback, or issues, reach out to our team at:
[email protected]We typically respond within 24 hours on business days.
Frequently asked questions
How many free credits do I get?
Every new account receives 25 free credits — no credit card required. Each credit generates one explainer video.
What video styles are available?
Canvasvid offers 18 visual styles including Modern Flat 2D, Cinematic Photography, Soft 3D Clay, Watercolor, and more. Each style is optimized for professional explainer videos.
Can I edit a video after it's created?
Yes. Completed projects can be re-edited — change the script, swap voices, adjust scenes, or switch styles without starting over.
What languages are supported?
Canvasvid supports 19 languages including English, Spanish, French, German, Japanese, Korean, Chinese, Portuguese, Arabic, and more.
How do subscriptions and credits work?
Monthly subscriptions include a set number of credits that refresh each billing cycle. Unused credits do not roll over. You can also purchase one-time credit packs if you prefer not to subscribe.
Can I cancel anytime?
Yes. You can cancel your subscription at any time from your account settings. You'll retain access to your remaining credits until the end of the billing period.